ChanlChanl
Human TrainingFor Training Managers & L&D Directors

Role-play with a manager doesn't scale

New hires need hundreds of practice conversations before they're ready. Managers can give them maybe ten. AI personas provide unlimited, on-demand practice with instant, objective scoring after every call.

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Unlimited practice, zero risk

AI personas simulate angry callers, confused buyers, demanding VIPs. Trainees practice the hard conversations safely — as many times as they need.

Scoring that doesn't depend on who's grading

Automated scorecards measure empathy, accuracy, compliance, and resolution consistently. Same criteria, every time, for every trainee.

See who's ready and who needs help

Dashboards show individual and team progress in real time. Managers know exactly who needs more practice and on what — before anyone goes live.

Practice Scenarios

Real scenarios, not scripted role-plays

Build training libraries from actual customer interactions. AI personas adapt dynamically to trainee responses — no two practice calls are the same, just like real life.

  • Customizable personas with realistic behaviors and emotions
  • Scenarios built from real historical interactions
  • Dynamic difficulty that adjusts to trainee skill level
  • Bulk generation for comprehensive coverage

Angry Caller

Active

Tests escalation handling and de-escalation techniques

VIP Client

Active

High-value customer requiring premium white-glove service

Confused User

Active

Needs extra patience with clear step-by-step guidance

Automated Scoring

Objective feedback — not "good job, keep it up"

Custom scorecards evaluate every dimension that matters to your business. Instant feedback after every session. Comparison against top-performer benchmarks.

  • Multi-dimension scoring (empathy, accuracy, compliance)
  • Instant, specific feedback after every practice session
  • Comparison against top-performer benchmarks
  • Scoring criteria aligned to your quality standards
Conversations Analyzed
3400+6%
Avg Score87/100Top TopicBillingSentiment+4%
Onboarding Acceleration

New hires ready in days, not months

Structured programs with progressive difficulty. New agents complete hundreds of practice scenarios before their first real call. Certification gates ensure readiness.

  • Structured learning paths from beginner to expert
  • Certification gates before going live
  • Peer comparison and leaderboard motivation
  • Manager dashboards for coaching prioritization
Projected Score
80/100
Greeting+5%
Empathy+8%
Resolution+3%
Hold time-12s
vs Current87/100

Frequently Asked Questions

Stop sending unprepared agents to real customers

AI practice scenarios with instant scoring. Measurable improvement from day one. Free tier available.

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