Ship Reliable Customer Agents
Give your customer-facing agents persistent memory, a knowledge base, real tools, and compliance guardrails — connected via MCP. Works across voice, chat, and SMS on any platform.
Works with all major voice and text platforms
Building an AI agent is easy.
Making it production-ready is another story.
Salesforce State of Service, 2025
of customers are forced to repeat themselves every call
“Hi, who are you again?”
Gartner AI Agent Readiness, 2025
of teams ship AI agents with zero testing
Ship, pray, apologize.
Datadog AI in Production, 2025
of agent failures are discovered by end users
You find out from Twitter.
“Only 18% of organizations have successfully deployed an AI agent in production. The gap isn't building — it's testing, observability, and trust.”
Gartner, 2025 — AI Agent Readiness Report
How Chanl helps you launch
reliable customer agents.
Equip your agents with persistent memory, a live knowledge base, and real integrations — all accessible in every conversation via MCP.
Learn moreGenerate realistic caller personas, run hundreds of test scenarios, and score every response automatically — before a single customer call.
Learn moreFull transcripts, automated scorecards, and real-time alerts on every production call — know the moment something goes wrong.
Learn moreGive your agents superpowers
Integrations, knowledge, and memory — via MCPConnect any agent on any platform to Chanl via MCP. Your agents get live CRM data, an accurate knowledge base, and persistent memory — all accessible during customer conversations.
Meet your toughest callers
Our AI personas are demanding, confused, emotional, and analytical. They test your voice agents with real conversation scenarios that human testers miss.
Test before your customers do
100 calls in minutes, not daysGenerate realistic test scenarios, run them against your agent with diverse personas, and score every response automatically. Find edge cases before they find you.
See exactly what your agent says
Every call. Every word. Scored.Full transcripts, real-time analytics, and automated scoring on every production call. Know the moment something goes wrong.
Everything you need to ship
reliable customer agents.
Data & Tool Integration
Connect agents to your CRM, databases, and APIs during live calls. Works with VAPI, Retell, ElevenLabs, and any platform via MCP.
Knowledge Base
Upload docs, policies, and FAQs. Your agents answer accurately from your actual content — not hallucinations.
Compliance Guardrails
Set policies and safety rails that apply to every call. Prevent hallucinations, off-script responses, and compliance violations.
Multi-channel
Voice, chat, and SMS from a single backend. Same data, tools, and guardrails across every channel.
Simulation Testing
Generate realistic caller scenarios and run them against your agent at scale before deploying to production.
Custom Scorecards
Define grading criteria and automatically score every simulation and production call against your standards.
Regression Testing
Compare agent versions side-by-side. Catch regressions before they reach customers.
AI Test Personas
Define caller personalities — tone, intent, objections — and stress-test your agent at scale.
Prompt Playground
Iterate on prompts with instant feedback. Test variations against real scenarios without deploying.
Call Transcripts
Full transcripts with speaker turns, timestamps, and audio playback for every conversation.
Real-time Analytics
Call volume, duration, sentiment trends, and resolution rates — all updated in real-time.
Smart Alerts
Get notified instantly when agents go off-script, sentiment drops, or calls fail your scorecards.
Follow-up Actions
Automatically trigger follow-ups after calls — send summaries, create tickets, update your CRM.
Cost & Usage Tracking
Track token usage, API costs, and call duration per agent. Set budgets and get alerted on spikes.
Know exactly what your agents are saying
Call Analytics
Call volume, resolution rates, sentiment trends, and tool usage — across all your agents.
Agent Performance
Calls handled, escalation rate, average response time, and scorecard pass rates per agent.
Last 7 days
Transcripts
Scorecards
Alerts
Call Flows
Learn Agentic AI
One lesson a week — practical techniques for building, testing, and shipping AI agents. From prompt engineering to production monitoring. Learn by doing.
