ChanlChanl
Contact CentersPara CX Leaders & Contact Center Directors

Your best agents shouldn't be resetting passwords all day

40% of contact center calls are routine — password resets, order status, appointment changes. AI agents handle those instantly so your team stops burning out on work a machine should do.

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Zero hold time

AI agents pick up every call in seconds. No queue, no hold music, no abandoned calls. Customers get answers immediately — or get routed to a human with full context.

Smart routing, not phone trees

Calls route based on intent, not button presses. The AI understands what the caller needs and connects them to the right person — first time, every time.

Coverage without overtime

After-hours, weekends, holidays, volume spikes — AI agents handle overflow without scheduling headaches or contractor costs.

Queue Management

Routine calls handled. Complex calls prioritized.

AI agents resolve password resets, order lookups, and scheduling in real time. When something needs a human, the caller skips the queue with full context already transferred.

  • Automatic call triage — routine vs. complex in real time
  • Smart escalation with full transcript and sentiment context
  • Overflow handling that scales instantly during spikes
  • Callback scheduling so customers don't wait on hold
Uptime
99%
+0.02%
Response<2sSuccess>95%Errors<1%
Real-Time Monitoring

See every conversation as it happens

Live dashboards show call volumes, resolution rates, and agent performance across AI and human interactions. No more guessing what's happening on the floor.

  • Live sentiment tracking across all active conversations
  • Automatic quality scoring on every single call
  • Team and individual performance breakdowns
  • Instant alerts when something goes wrong
Data analyst reviewing metrics
Total Calls
0+12%
Avg Duration
4:23-8s
Resolution
0%+3%
Live Dashboard
Active calls23
Avg wait0:04
Satisfaction98%
Automatic Escalation

Frustrated callers get a human — instantly

The AI detects frustration, confusion, and VIP callers and hands off seamlessly. The human agent sees the full conversation — the customer never repeats themselves.

  • Sentiment-based triggers catch frustration early
  • VIP detection and priority routing built in
  • Full transcript and context passed to the human agent
  • Configurable rules per team, tier, or call type

Slack

Active

Real-time alerts to #ops-alerts channel

Email

Active

Daily digest + critical alerts to team leads

SMS

Standby

P1 critical alerts with on-call rotation

Preguntas Frecuentes

Stop losing customers to hold times

Deploy AI agents that handle routine calls from day one. Free tier available — no code changes, no long integrations.

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