ChanlChanl
Agent TestingSolución potenciada por IA

Stop Embarrassing AI Failures

Test with pre-built personas or create custom ones for any conversation scenario. From polite inquiries to hostile complaints — catch issues before customers do.

Comprehensive Testing

Run thousands of test scenarios across edge cases, accents, emotions, and network conditions. Our AI finds patterns humans miss.

Safe Deployment

Preview actions, set quality gates, and keep humans in the loop. Deploy with confidence knowing your AI won't embarrass you.

Real-time Analytics

Track test results, performance metrics, and failure patterns with detailed logs and audit trails for enterprise use.

25+ AI Testing Personas

Test with specialized personas from polite to hostile

Each persona has unique conversation patterns, emotional states, and edge case behaviors. From polite customers to hostile complainers — find failures before they find you.

  • Specialized personas from polite customers to hostile complainers
  • Unique conversation patterns and emotional states per persona
  • Edge case behaviors that human testers often miss
  • Custom persona creation for your specific use cases

Angry Caller

Active

Tests escalation handling and de-escalation techniques

VIP Client

Active

High-value customer requiring premium white-glove service

Confused User

Active

Needs extra patience with clear step-by-step guidance

Cross-Product Test Matrix

Run every persona against every agent in one click

Combine 5 personas with 3 agents and 2 scenarios to get 30 test runs automatically. See which agents hold up under pressure and which break down.

  • Persona x Agent matrix runs all combinations automatically
  • Instant comparison across agents and platforms
  • Spot which persona types cause the most failures
  • Text mode runs 100 tests in under 5 minutes
Test Matrix

3 personas × 2 agents

6 runs
VAPI
Pipecat
Angry CallerFrustrated
92%
67%
VIP ClientDemanding
98%
95%
Confused UserUncertain
88%
71%
Total
3/3 passed
1/3 passed
Automated Stress Testing

Push your AI agent to breaking point

Rapid-fire questions, interruptions, background noise simulation, and challenging conversation flows that expose hidden weaknesses.

  • Rapid-fire questioning and conversation interruptions
  • Background noise and accent simulation
  • Challenging conversation flows and edge cases
  • Systematic failure mode discovery
chanl-cli
$ chanl scenarios run-all --agent agent_prod --min-score 80
Batch Scenario Results
────────────────────────────────────────────────────
ScenarioStatusScoreTimeResult
Billing disputecompleted96%8.2sPASS
Tech support triagecompleted74%12.1sFAIL
Account upgradecompleted92%6.7sPASS
VIP escalationcompleted88%14.3sPASS
Confused usercompleted67%9.8sFAIL
Summary
Total: 5
Passed: 3
Failed: 2
Average Score: 83%
2 of 5 scenarios failed
60%
Scorecard Grading

Grade every conversation automatically

Define what good looks like with custom scorecards. Every test run gets graded on accuracy, compliance, tone, resolution, and follow-up. No more subjective QA.

  • Custom scoring criteria tailored to your standards
  • AI evaluates every conversation against your rubric
  • Pass/fail thresholds with category-level breakdowns
  • Track scores over time to measure agent improvement
Scorecard Results

100 batch runs

Overall ScorePASS
0/100
01Accuracy
4/5PASS
02Compliance
3/5PASS
03Tone & Empathy
2/5FAIL
04Resolution
5/5PASS
05Follow-up
3/5WARN
Edge Case Discovery

Uncover hidden failure modes

Systematic edge case testing finds conversation paths that human testers miss. Our AI explores the full space of possible interactions.

  • Systematic exploration of conversation paths
  • Discovers failure modes human testers miss
  • Pattern analysis across thousands of test runs
  • Prioritized recommendations by impact severity
0Edge Cases Found
5 high8 med7 low3 info
High Severity5 found
Medium Severity8 found
Low Severity7 found
Info3 found
Coverage94%

Preguntas Frecuentes

Solo el 18% de las organizaciones han desplegado exitosamente un agente IA en producción. La brecha no está en construir, sino en probar, observar y confiar.

Gartner, 2025 — AI Agent Readiness Report