AI Customer Personas to Test your voice agents

Find and fix AI agent failures before your real customers do. Demanding AI personas who test every scenario, suggest prompt improvements, and fine-tune your models. Launch with confidence.

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85% of voice AI projects fail to match customer expectations

Our platform helps you catch failures before customers do through comprehensive AI customer testing, real-time monitoring, and detailed failure analysis.

Chanl Analytics Dashboard - AI Customer Testing Platform

The Voice AI Reality Check

Industry research reveals the challenges teams face with voice AI implementation. We're here to change these statistics.

Test, Optimize and Deploy Voice AI with the world's leading companies

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Why Teams Choose Chanl

Real problems ML teams face with voice AI - and how we solve them. Based on patterns we see across hundreds of implementations.

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4.9 / 5
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4.8 / 5

70% of voice AI agents plateau at 80% accuracy after months of prompt engineering

MIT Technology Review, 2024

Our testing identifies which scenarios fail and why. Teams see 10-15% accuracy improvements within weeks.

4-7 minute average handle times are killing customer satisfaction scores

Forrester Research

Our optimization engine analyzes bottlenecks and reduces latency

Compliance requirements add 3-6 months to voice AI deployments

Gartner Healthcare Report

Pre-tested compliance templates for HIPAA, PCI, and SOC2. Cuts compliance overhead by 50%.

8-10% hallucination rates are destroying customer trust

Stanford HAI Study

Systematic testing helps identify and reduce common hallucination patterns. Teams typically improve by 40-60%.

30% of production issues come from untested edge cases

Google Cloud DevOps Report

Comprehensive testing finds 40-60 edge cases before production. 30% would have been critical failures.

65% of teams have no audit trail for prompt changes

O'Reilly AI Adoption Survey

Version control for prompts with A/B testing and instant rollback. Know what changed and revert in seconds.

How It Works

AI Customers Call Your Agent and Try to Break It

Connect your voice agent via phone or direct API integration. Our AI customers test it hundreds of times with different personalities, goals, and edge cases. We analyze every conversation and show you exactly how to fix failures.

  • Connect Your Voice Agent

    Universal integration across platforms. Works with VAPI, Retell, Bland, ElevenLabs, or any voice platform. Connect via phone number, webhook, or direct API integration.

  • AI Customers Test Everything

    Comprehensive testing with diverse personas and edge cases. Our AI customers call with different personalities, accents, interruptions, and realistic conversation patterns.

  • Capture Every Failure

    Detailed failure analysis with conversation transcripts and context. When your agent breaks, hallucinates, or handles something poorly, we capture the exact failure point.

  • Get Optimization Recommendations

    Specific, actionable improvements with prompt refinements. Receive detailed fix instructions and conversation examples for every identified issue.

  • Deploy with Confidence

    Production monitoring with rollback capabilities. Git-style versioning for prompts, A/B testing frameworks, and real-time performance monitoring.

  • Continuous Learning

    Ongoing optimization based on real conversation patterns. The system continuously learns from production calls and adapts to your specific use cases.

Connect Your Voice Agent
AI Customers Test Everything
Capture Every Failure
Get Optimization Recommendations
Deploy with Confidence
Continuous Learning
The Testing Problem

Why Voice AI Still Breaks in Production

Voice AI works great in demos but breaks when real customers use it. Here are the three biggest problems that cause production failures.

Voice AI Testing Insights

Learn about voice AI testing best practices, industry trends, and how to ship reliable voice agents that your customers love.

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14 min
Research & Data

Why 75% of AI Chatbots Fail Complex Customer Issues (And How to Fix It)

Industry research reveals 75% of customers believe chatbots struggle with complex issues. Learn why this happens and discover proven testing strategies to dramatically improve your AI agent performance.

Sarah Chen

AI Testing Specialist

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13 min
Industry Analysis

The Human Touch: Why 90% of Customers Still Choose People Over AI Agents

Despite AI advances, 90% of customers prefer human agents for service. Discover what customers really want from AI interactions and how to bridge the trust gap through rigorous testing.

Michael Torres

Customer Experience Strategist

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Real-time voice AI performance monitoring dashboard
15 min
Technical Guide

The 16% Rule: How Every Second of Latency Destroys Voice AI Customer Satisfaction

Research shows each second of latency reduces customer satisfaction by 16%. Learn the technical causes of voice AI delays and discover testing strategies to maintain sub-second response times.

Dr. James Patterson

Voice AI Performance Engineer

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FAQ

Common Voice AI Testing Concerns

Real questions from companies deploying voice AI. Get answers to critical concerns before you deploy.

Start Testing Today

Ready to Ship Reliable Voice AI?

Test your voice agents with demanding AI personas. Catch failures before they reach your customers.

✓ Universal integration✓ Comprehensive testing✓ Actionable insights